01Information we collect
The information we collect depends on how you interact with us and our Services.
Information you provide
We may collect contact and business information, communications, and other information you provide
through forms, account setup, demonstrations, onboarding, or customer support.
Website and usage information
When you visit our website or use our Services, we may automatically collect information such as
your IP address, browser and device type, pages visited, login activity, usage information, and
diagnostic data.
Voice, call, chat, and messaging information
When our Services support voice calls, chats, text messages, or AI-assisted communications, we may
process contact details, communication content, recordings, transcripts, inquiries, appointment
requests, and related interaction information.
Where permitted by law, communications may be recorded, transcribed, summarized, or analyzed. Our
customers are responsible for providing any required notices and obtaining any necessary
consents.
Customer and integration data
Our customers may provide information through the Services or connect the Services to third-party
business applications. We may process customer, prospect, account, communication, appointment,
transaction, and other business information as necessary to provide the Services.
Customers control which integrations they enable and the information they make available to us.
02How we use information
We may use personal information to:
- Provide, operate, maintain, and improve our Services;
- Provide AI-assisted voice, messaging, analytics, reporting, and automation features;
- Respond to inquiries and provide customer support;
- Process and route communications;
- Support appointments, leads, and business workflows;
- Monitor performance and troubleshoot technical issues;
- Protect the security and integrity of our Services;
- Communicate about products, updates, and services;
- Comply with legal and contractual obligations; and
- Prevent fraud, misuse, or unauthorized access.
We may also use aggregated or deidentified information for analytics, product improvement, and
business purposes.
03Artificial intelligence
Some of our Services use artificial intelligence, machine learning, speech recognition, and
language-processing technologies.
These technologies may be used to understand requests, generate responses, transcribe or summarize
communications, retrieve relevant information, recommend actions, and support business
workflows.
AI-generated content may not always be accurate or complete. Customers are responsible for
configuring and using the Services appropriately and determining when human review is
necessary.
We do not use customer data to train generalized artificial-intelligence models unless authorized
by the customer or otherwise disclosed.
04How we share information
We may share personal information with:
- Service providers that support hosting, communications, artificial intelligence, analytics,
security, customer support, and other business operations;
- Third-party applications and integrations selected by our customers;
- Professional advisors, including attorneys, accountants, auditors, and insurers;
- Government authorities or other parties when required by law or necessary to protect legal
rights and safety; and
- Parties involved in a merger, acquisition, financing, reorganization, or sale of business
assets.
We may also share information at your direction or with your consent.
We do not sell customer data or call recordings for monetary consideration.
05Cookies and similar technologies
We and our service providers may use cookies and similar technologies to operate our website,
remember preferences, maintain security, understand website usage, and improve performance.
You may control cookies through your browser settings or through a cookie-preference tool when one
is available on our website. Disabling certain cookies may affect the functionality of the
website or Services.
06Data retention
We retain personal information for as long as reasonably necessary to provide the Services, fulfill
the purposes described in this Privacy Policy, comply with contractual and legal obligations,
resolve disputes, and maintain security and business records.
Retention periods may vary depending on the type of information, customer instructions,
contractual requirements, and applicable law.
07Data security
We use reasonable administrative, technical, and organizational safeguards designed to protect
personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot
guarantee absolute security.
08Customer-controlled information
We primarily provide business-to-business services.
When we process personal information on behalf of a customer, that customer generally determines
how and why the information is processed. Requests concerning information controlled by one of
our customers should be directed to that customer.
For example, if you interacted with an AI agent operated for an automobile dealership or another
business, you should generally contact that business regarding your personal information.
09Your privacy rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we maintain about you;
- Request correction of inaccurate information;
- Request deletion of your information;
- Obtain a copy of certain information;
- Opt out of certain uses or disclosures of personal information; and
- Appeal a decision regarding a privacy request.
To submit a request, contact us at privacy@insighthive.ai.
We may need to verify your identity before completing a request. We will not unlawfully
discriminate against you for exercising an applicable privacy right.
When we process information on behalf of a customer, we may direct your request to the appropriate
customer.
10Marketing communications
You may unsubscribe from marketing emails by using the unsubscribe link included in the message.
You may opt out of marketing text messages by replying STOP, where
applicable.
Even after opting out of marketing communications, you may continue to receive necessary
transactional, security, account, or service-related messages.
11Children’s privacy
Our website and Services are intended for businesses and are not directed to children under 13. We
do not knowingly collect personal information directly from children under 13. If you believe a
child has provided personal information to us, contact us at privacy@insighthive.ai.
12Third-party services
Our website and Services may contain links to or integrate with third-party websites,
applications, and platforms.
We are not responsible for the privacy or security practices of those third parties. Their
handling of personal information is governed by their own privacy policies and agreements.
13International data processing
We and our service providers may process information in the United States and other countries.
Where required by applicable law, we use appropriate safeguards for international transfers of
personal information.
14Changes to this Privacy Policy
We may update this Privacy Policy periodically.
When we make changes, we will update the “Last Updated” date at the top of this page.
We may provide additional notice when material changes are made.
